Small Businesses Increasingly Embracing Artificial Intelligence Technology, Says New Survey10/18/2023 ![]() While perhaps not everyone is exactly sure what artificial intelligence is, a new survey is showing that nearly 50% of small business owners would like to use the computer science in their work. Compiled by the Washington-based business research company Morning Consult, the survey notes that 46% of respondents say they would find value in using AI technology for such purposes as inventory and supply chain management. But at the same time, an equally large 44% indicated that they are concerned that using any kind of AI tools may expose them to cybersecurity risks. The survey, done in conjunction with the wireless network operator giant Verizon, recorded the responses of nearly 700 small and midsize business nationally, and additionally showed that 35% of respondents thought AI technology could “offset pain points caused by labor shortages.” The Morning Consult/Verizon survey comports with another survey published in the newspaper Small Business Now showing that a large 91% of small businesses who are using AI say they think it has made their business more successful. In a news release accompanying the Morning Consult/Verizon survey, it was also noted that a growing number of small businesses were also increasingly upgrading their internet connection bandwidth, nearly doubling from 27% in 2020 to 53% this year. But for all of that, noted the release, “a good portion of small and midsize businesses are failing to invest in cybersecurity proportionately to their investment in internet bandwidth and other technology upgrades.” In fact, only around a third of responding businesses said they had implemented new technology security systems, and almost half, at 45%, do not offer cybersecurity employee training. By Garry Boulard
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